Additional Driver
There will be an additional charge per rental for each additional driver. Full rental conditions apply to additional drivers.
After Hours Service
After hours service is available at this location on request. Pickups and return times must be arranged with the location to ensure the office is manned by our employees and ready to check-out or check-in the rental. The renter cannot leave the vehicle in the street without any precise information from the branch. Confirmation is required by the branch to service after hours rentals and 24 hours advance notice applies. There is no fee for this After hours service.
Age Requirements
AGE REQUIREMENTS:
Minimum age for all car groups is 18.
Maximum age for all car groups is 70.
A fee of 40.00 EUR inclusive of VAT per rental applies to drivers aged 18-20 for all car groups.
Damage Waiver
Where not included in the rate; the purchase of CDW Collision Damage Waiver is optional and not required in order to rent a vehicle. Customers can purchase optional CDW coverage from our rental offices for an additional fee. CDW if purchased reduces the renters responsibility for loss of or damage to the rental vehicle subject to the terms and conditions of the rental agreement and applicable laws. CDW does not cover lost keys, key fobs, transponders, optional accessories or any liability imposed by law. When deciding whether or not to purchase CDW you may wish to check with your insurance representative or credit card company to determine whether in the event of damage and/or loss you have adequate coverage or protection for any deductible or out of pocket risk. CDW coverage for all car groups costs 4.10 EUR per day with a deductible of 500 EUR. This coverage only covers rental travel inside the borders of Kosovo.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirrors, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, mechanical damage, theft of the vehicle or damages resulting from theft, damage from weather, damage from riots or civil unrest, or damage from dangerous substances.
Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle
Delivery and Collection
Delivery and collection is available at all Kosovo locations up to 20km of city limits at a charge of EUR 15 plus VAT. Delivery and collection over 20km outside of the city limits but up to a maximum of 30km will incur an additional fee of 0.90 EUR per km plus VAT. The primary renter upon collection and or delivery must be present to their passport, driving license and confirm payment method. To arrange delivery and collection please contact us at tel 37744721721 at the time of reservation.
One Way Drop Policy
One-way rentals are allowed between Kosovo locations only. A drop charge of 15 EUR plus VAT applies. All one-way reservations need to be made 48 hours in advance of the rental pickup.
Exclusive Policy
COST OF RENTAL INCLUDES UNLIMITED KM, SLP - THIRD PARTY INSURANCE, WINTER FEE AND VAT.
Refueling Service
Fuel Policy: Like for like.
Customers should return the vehicle with the same amount of fuel as provided at the time of pick-up. If the Customer returns the vehicle with less quantity of fuel, an additional fee will be charged for the amount of missing fuel according to the official refueling rate.
In case that vehicle is returned with more fuel than given at the time of pick-up, no refund will be made.
Insurance Policy
SUPPLEMENTARY LIABILITY PROTECTION, SLP - THIRD PARTY INSURANCE IS A LEGAL REQUIREMENT AND FREE OF CHARGE. IT PROTECTS THE RENTER, OR DRIVER, AND OTHER AUTHORIZED DRIVERS AGAINST LIABILITY IN THE CASE OF THIRD PARTY BODILY INJURY OR DEATH AND THIRD PARTY PROPERTY DAMAGE. THIRD PARTY LIABILITY INSURANCE DOES NOT COVER LOSS OF, OR DAMAGE TO THE RENTAL VEHICLE. RENTER, OR DRIVER, IS RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE REGARDLESS OF FAULT. SUBJECT TO ACCEPTANCE OF THE OPTIONAL INSURANCE OPTIONS.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals at this location. Redemption of points is not available at this location.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption of free days is not available at this location. Note: Emerald Club members can earn credits at National and Enterprise brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Miscellaneous Policy
During the winter season of 15 November to 15 March and in cases of inclement winter weather conditions in the country of Kosovo all rental vehicles are fitted with winter tires in accordance to local road laws. Winter tires are included in all rates.
Personal Accident Insurance
Personal Accident Insurance covers the driver and passengers, subject to the permitted number of occupants in the vehicle, in the event of death or permanent diablement per accident. Coverage amounts vary from country to country and also may vary depending on whether an adult or child is involved. Similarly partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.
Forms of Payment
Visa, AMEX, MasterCard and Discover credit cards are accepted. Travelers checks and Euro checks are not accepted. A valid international credit card is always required for the 500 EUR deposit which will be held on the card until the date of rental return and check-in. Cash and debit cards are also accepted as forms of payment at the time of rental return but only with a supporting credit card.
Roadside Protection
Basic Roadside Assistance is provided free of charge from our rental locations and covers the following services: Tow Replacement vehicle and technical assistance. Roadside Assistance is available 24-7 and the Roadside telephone number is 37744721721. In the case of lost keys or rental vehicle documents additional fees apply. To waive these fees the location offers Premium Roadside Assistance cover which comes with a daily fee of 2.66 EUR plus VAT. Premium Roadside Assistance cover can be purchased at all rental locations in Kosovo.
Renter Requirements
All drivers must present a valid international or European Union driving license that has been held for a minimum of 12 months along with an identity card or passport.
Supplemental Liability Protection
SLP Third Party Liability is legally compulsory and included in all rates in Kosovo. Coverage limits - Third Party bodily injury or death up to 1,000,000 EUR and Third Party property damage up to 200,000 EUR.
Theft Protection
TP Theft Protection is an optional coverage which reduces the renters responsibility in cases of theft. The cost of TP ranges between 4.10 EUR and 8.47 EUR per day plus VAT deoending on car group with a deductible of 500 EUR. If the renter chooses not to purchase TP Theft Protection the liability to the renter in the cases of theft ranges from 500 to 10000 EUR depending on car group. This coverage only covers rental travel inside the borders of Kosovo.
Tire and Windshield Protection
Tire and windshield protection is an optional coverage that reduces the renter's financial responsibility in the event of damage to the tires and/or windshield and is subject to the terms and conditions of your rental contract and applicable laws.
It is available for an additional fee and reduces the excess for damage to the tires and the windshield of the vehicle to ZERO.
If not included in your reservation, a Collision Damage Waiver (CDW) is required to be able to purchase tire and windshield protection.
PRISTINA INTL AIRPORT