Additional Driver
• All additional drivers must meet all rental requirements.
• Additional drivers must appear at the rental counter with the primary renter.
• Additional drivers must sign the rental agreement.
• An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pickup location.
The maximum number of additional drivers permitted per rental is unlimited.
Chauffeur/Driver Service is available at $100 per day up to 12 hours. If service exceeds 12 hours the charge is $16 per hour. Service includes driver and a midsize vehicle, fuel, CDW-TP, PAI and PLI. For chauffeur service, please email reservaciones@enterprise.sv. Please be sure to include contact information. Confirmation of service will be sent within 24-48 business hours.
Age Requirements
Minimum age to rent a vehicle is 21, and the maximum rental age is 75 years.
Drivers between the ages of 21 and 24 will incur an additional daily fee.
Cross Border Policy
Cross-border travel is exclusively permitted to the country of Guatemala at a surcharge of 100.00 USD. In addition, the customer must purchase a cross-border permit from the rental station at a cost of 50.00 USD. The cross-border permit must be purchased 72 hours in advance. Cross-border travel is only permitted for reservations with a minimum rental length of 7 days.
Roadside service is available to customers in the permitted countries for an additional fee.
Delivery and Collection
Customer must pre-arrange delivery or collection of vehicle in advance.
Delivery/Collection is available at no cost.
One Way Drop Policy
All one way rentals must be booked in advance and are subject to availability.
One way charges apply and are payable at time of rental.
One way charges cannot be prepaid.
Enterprise Protection Package
Enterprise Protection Package (EPP) special pricing includes Collision Damgae Waiver (CDW), Theft Protection (TP), Third Party Liability (TPL) and Deductible Protection (DP). EPP is not insurance. If you purchase EPP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, damages and injuries to third parties during the rental period in El Salvador unless you invalidate the coverage as provided in the rental agreement. TPL provides coverage up to the policy limit for accident related expenses not pertaining to the rental vehicle.
No deductible applies.
Refueling Service
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- We refill - This option allows the renter to pay at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 50% surcharge will apply.
Option 2- You refill - This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Loyalty Availability
Emerald Club customers can earn credits on qualifying rentals and redeem free days at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations.
A reservation must be booked in advance, and must have the member number attached, in order to earn credit/points.
Personal Accident Insurance
Personal Accident Insurance (PAI1)The purchase of personal accident insurance is optional and not required to rent a vehicle
Personal Accident Insurance covers ambulance service, doctors, hospitalization and nurses for each passenger in the vehicle, with a maximum limit of $5,000 per event.
Forms of Payment
A passport in addition to a credit card, with available credit and in the renters name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card presented by renter must match the name and number stored for the online transaction.
Credit Cards honored: American Express, MasterCard, VISA, Diners Club
An authorization on the credit card in the amount of 1000 USD plus the cost of the rental will be taken at the time of rental. This authorization amount may be used toward damages of vehicles or late charges.
Debit-check cards are considered to be any non-credit card American Express, MasterCard, VISA, Diners Club, Discover logo. Debit-Check cards are not accepted at this location.
Cash is not accepted at this location.
Roadside Protection
Roadside Assistance Protection (RAP) If selected and paid for at the time of rental, Roadside Assistance is available 24/7 without additional charges.
RAP includes towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), and lockout service (if keys are locked inside the vehicle). Jumpstarts and fuel delivery service for up to 5 gallons (or equivalent liters) of fuel is also provided. Tire damage beyond repair as a result of driver neglect is the responsibility of the renter.
If the rental vehicle is not able to be repair, customer will be given a replacement vehicle.
Renter Requirements
Must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
This location accepts notarized Chinese Drivers License.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin characters, an international drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
Arrival Directions
From the baggage claim area go through customs. Before exiting customs area, the Enterprise rental counter is located on the left. If you happen to exit the customs area you will not be able to re-enter, but there is always an Enterprise agent in the passenger waiting area to walk you to the shuttle. Go to Enterprise counter and an agent will walk you to the shuttle bus - you will then be taken to the Enterprise rental facility. Upon arrival to the facility, please proceed to the Enterprise counter to obtain your rental agreement and vehicle keys.
Third Party Liability
Third Party Liability (TPL) protection is required by the rental company unless the customer provides proof of valid insurance or Enterprise Protection Package (EPP) is purchased. TPL provides liability coverage for accident related expenses not pertaining to the rental vehicle, up to the policy limit, subject to the actions listed on the rental agreement that invalidate TPL.
A deductible of up to $250 USD applies.
Tire and Windshield Protection
Tire and Windshield Protection (TWP)
Tire Windshield Protection waives customer's liability in the event of damage to tires or windshield.
SAN SALVADOR HYATT HOTEL